Refunds & Returns Policy

At The Contour Collab, your satisfaction is our priority. We’ve crafted a clear and user-friendly policy to ensure your shopping experience is both seamless and secure. Below is an outline of our policy:

1. Return Window
   You may return your purchase within 30 days from the date of purchase. Unfortunately, returns will not be accepted beyond this period.

2. Shipping Fees for Returns

   • If your item arrives defective or incorrect, we will cover the cost of return shipping.

   • For returns due solely to a change of mind, you will be responsible for the return shipping costs.

3. Defective or Damaged Products
   Should you receive an item that is damaged or not functioning properly, please notify us within 30 days. We will assist you in returning the product at no extra charge. Upon inspection, we will offer a replacement or a full refund—including any original shipping charges.

4. Change of Mind Returns
   If you decide you no longer want your purchase, you have 30 days to return it. Please ensure that the item is unused and remains in its original packaging. In these cases, the refund will cover the product price minus the cost of shipping.

5. Refund Process
   Once the returned item is received and inspected, we will send you an email confirmation. We will then process your refund to the original payment method within 7 business days. Please note that it may take additional time for your bank or credit card to reflect the credit. If you do not see your refund within 10 business days, contact us at support@thecontourcollab.com.

Additional Note:
In certain situations, a restocking fee may apply.

If you have any further questions regarding our refund or return policy, please feel free to reach out to our Customer Support team at support@thecontourcollab.com.