FAQs

Frequently Asked Questions

1. How soon does my order ship and when should I expect delivery?
At The Contour Collab, the dispatch timing can vary based on the item. Some orders leave our facility on the same business day, while others might take one or two days to process. In general, you can expect your delivery within four to seven business days. If extended shipping times apply, that information will be clearly noted on the respective product page. We pride ourselves on rapid processing and top-notch customer service.

2. What payment options are available?
We accept a variety of payment methods, including major credit and debit cards as well as digital wallet options such as Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay.

3. What is your returns policy?
We offer a straightforward 30-day money-back guarantee on all purchases. For complete details, please consult our 30-Day Returns Policy available on our website.

4. Can I cancel my order?
Yes, you may cancel an order for a full refund if it has not yet been dispatched. If you decide to cancel your order, please contact us as soon as possible at support@thecontourcollab.com. Once the order has shipped, our 30-Day Returns Policy will apply.

5. What should I do if my order arrives damaged?
Upon delivery, please take a moment to inspect the packaging. If you notice any damage—including to the box—make sure to note it when signing for the delivery. If you’re unable to inspect the package immediately but suspect there might be damage, kindly indicate your concern on the delivery receipt. Should any product damage be confirmed, please send us photos at support@thecontourcollab.com so that we can promptly arrange a replacement or provide suitable compensation.

6. How do I place an order?
To complete your purchase online, simply click “Add To Cart” on your selected item and proceed through the checkout process by entering your shipping and billing details. Alternatively, you may place an order over the phone by calling 414-939-3604. Once your order is received, you will receive an immediate confirmation, and we will begin processing your purchase without delay.

7. How will I know when my order has shipped?
After you place your order, you will receive a confirmation email that includes details on the purchase, authorization, and payment. Your order is processed promptly, and once it is dispatched, we will send you another email with a tracking number. In cases where an item is not available, we will notify you within one business day via email or phone. We make every effort to ensure product availability, though high-demand items can occasionally sell out quickly.

8. Will I receive an order confirmation via email?
Absolutely. A confirmation message is automatically sent to the email address provided during checkout. We recommend that you keep a printed or digital copy of this confirmation for your records—so please double-check that your email address is entered correctly.

9. Is sales tax applied to my purchase?
Since our operations are based in Illinois, sales tax will only be applied if your order is shipped within the state. This policy can result in significant savings for customers ordering from outside Illinois.

10. Can I modify my order after placing it?
Yes, you may request changes to your order by emailing us at support@thecontourcollab.com as soon as possible. Any price differences will either be refunded to your payment method or billed via a custom invoice. Please note that modifications are only accepted before your order has been shipped. For immediate assistance, you may also call us at 414-939-3604.